FAQ

i. Frequently Asked Questions (FAQ) — Book a Repair

1. How do I book a repair?

Simply visit our booking page, complete the form with details about your device and the issue you're facing, along with your contact information. Submit, and you’re all set!

2. How can I track the status of my repair?

Once your repair request is submitted, you'll receive a Tracking ID. Use this ID on our site to check the progress, see updates, and view the estimated delivery or completion time. You'll also be notified via SMS and email.

3. What services do you offer?

• Secure handling and respect for your data privacy

• Professional solutions delivered by expert and qualified technicians

• Access to top-quality replacement hardware

• Reliable and trusted repair center experience.

4. What happens after I drop off my device?

Your repair journey is fully transparent: you can track the status of the repair anytime, from anywhere—even from home—using your Tracking ID.

5. How will I be notified of updates?

We’ll send timely notifications through SMS and email whenever there's a status change in your repair.

ii.Frequently Asked Questions (FAQ) — Shopping & Checkout

1. What types of products can I purchase from your website?

We offer a wide selection of tech products across various categories, such as:

• Surveillance gear (e.g., CCTV cameras, security systems)

• Laptops & computer peripherals (Webcams, Screens)

• Keyboard & Mouse sets, Accessories, Software

• Power Adapters, Printers, Storage devices (SSD, NVMe, Flash Drives), and more

2. How do I place an order?

1. Browse categories or view featured/new arrivals.

2. Click "Add to Cart" on desired items.

3. Go to Cart and proceed to Checkout, where you’ll provide shipping details and payment information

3. Is payment secure on your platform?

Absolutely. We offer 100% Secure Payment, ensuring your transactions are safe and encrypted

4. Can I track my repair orders and purchased items?

Yes. The site supports both Repair Tracking (for service requests) and standard Order Tracking for your purchased items

5. What support channels are available during shopping?

• 24/7 Dedicated Support to assist with any queries.

• Reach out via Phone at 077 458 0500 or 011 207 5314, Email at info@hedrasolutions.lk